Ikona dostava


General and other terms and conditions are determined by Lanamed d.o.o (provider), which sells goods in its own name and on its own account on the website The provider reserves its right to change the terms and conditions of the website at any time and without prior notice. All changes are binding for both customers and sellers.


Lanamed d.o.o.
Ulica slovenske osamosvojitve 2
2000 Maribor
Tel: 031343268
Registration number: 7199546000
VAT ID: SI 34672982

Taxable person for VAT: YES

Registered with the company register at the District Court in Maribor: Srg 2016/52822

Company Lanamed d.o.o. is liable to VAT.

Bank: NovaKBM
IBAN: SI56 0451 5000 2608 353

GENERAL TERMS AND CONDITIONS is an online store operating under the Consumer Protection Act and the Electronic Commerce Market Act. You do not need to register for shopping.

By submitting an order, you acknowledge that you are familiar with the full content of the terms and conditions contained herein and that you fully agree with these and other terms and changes published on this website.

Mutual obligations of the customer and Lanamed d.o.o are subject to these general provisions and the Consumer Protection Act.

Prices and up-to-date data

All prices quoted are final prices including packaging costs and statutory VAT (9.5% or 22%). All prices are in Euro (EUR). The prices on the website  are valid at the time of the order and are valid until the date of the publication of the new price list. Prices are valid only for purchasing through the online shop . Shipping costs are not included in the price and are charged additionally. Taxable companies are required to provide their tax number.

TThe provider endeavors to provide accurate and up-to-date content on the website, but he does not accept any responsibility for possible inaccuracies of the published content. The characteristics of the products, their stock and price can change rapidly and the provider is sometime not able to correct the content on the website in time. In this case, the provider will inform the buyer about the changes and enable him to cancel the order or to replace the ordered product. All photos of products are symbolic and do not guarantee any characteristics of the product. They are considered only as an informative view of the product. We apologize for any mistakes in the text.

ACCESSIBILITY OF INFORMATION (summary of legislation)

The provider undertakes to provide the customer with the following information:
a) Company identity (name and registered office, registration number)
b) Contact addresses that enable fast and effective communication (email, telephone)
c) Essential characteristics of goods or services (including after-sales services and warranties)
d) Availability of products (all products or services offered on the website should be available within a reasonable time)
e) Terms of delivery of products or execution of services (type, location and delivery date)
f) All prices must be clearly specified, and it must also be clear whether the prices include taxes and shipping costs
g) Method of payment and delivery
h) Validity of the offer
i) The period within which a withdrawal from the contract is still possible, as well as the conditions of such withdrawal, and also whether and to what extent the customer shall cover the costs for returning the product
j) The complaint procedure must be clarified, including all contact information of the contact person or the customer service department


Shopping at the online shop takes place 24 hours a day, every day of the year. You can select and order available products.

After ordering, the customer receives a confirmation of the order by email, listing the products and quantities selected by the customer. An accepted order is considered irrevocable and will be executed. Invoices are issued based on orders and are considered as a contract between the buyer and the provider. All contracts are kept at the company’s headquarters and are available for inspection by the customer.

Orders via email to

Orders by email to must include the first and last name of the recipient/payer, address, zip code and city, phone number and email address of the customer, including the names of products and the required specifications.
After ordering, the customer will receive an email notification that the order has been accepted. It will list the products and quantities selected by the customer. Accepted orders are considered irrevocable and will be executed. If you wish to withdraw from the contract, please notify us within 8 hours of placing the order by email to


1. Ordering and contracting
- Adding products to the online shopping cart:
In the online shop, the customer can select the desired product by clicking on the button "add to cart". The button is available on the online product presentation page. Each time a product is added to the shopping cart, a link will appear that will take you to the overview of the shopping cart and the order confirmation.

- Overview of the online shopping cart:
You can remove the products from the shopping cart and change the ordered quantity of the products.

The shopping cart contains all products, their prices and quantities. If you find out that you made a mistake when ordering products and quantities, you can make all the required changes at this step. Click on "Remove" and remove the products from the shopping cart. In the shopping cart, you can also indicate the acceptance method, the method of payment, logistic information for the delivery of the goods as well as personal or company information. You can correct the contents of all input fields or change the selection.

- Purchase confirmation:
The customer confirms the order by clicking on the button "CONFIRMATION OF PURCHASE". After a successful purchase, a confirmation will be sent to your email after the order has been submitted. If you do not see the confirmation text and do not receive a confirmation email to your email address, this means that either a technical error has occurred or incorrect information was entered. You can repeat the process or call us at +38631343268 or write to and tell if you find any errors or irregularities in the order after placing your order. After you place the order, it will be queued.

2. Order confirmation

Within two hours after receiving the order, but not later than within 72 hours, the order and the availability of the ordered products will be checked and the order will be confirmed. We have the right to call the customer on their phone number. After confirmation of the order, the customer will be informed by email or telephone of the planned delivery time. At this point, the contract for the purchase of the ordered articles between the customer and the provider will be considered concluded.

3. Shipping

The provider will prepare, send and deliver the goods, and he will inform the customer within the agreed time by email.

4. Return of goods

Return of items/goods is possible within 14 days after their receipt. When returning an item, the item must be packed in the original packaging and be undamaged. The customer shall cover the refunding/return shipping costs.


According to the Personal Data Protection Act, the operator of the website, Lanamed d.o.o., undertakes all measures required to protect personal data of its users. For our own purposes, we collect data that you enter in forms at (e.g. name, surname, address, email address)

At the beginning of a visit, each user is assigned a separate session cookie to monitor the shopping cart and the settings that the user actively enrolls (for example, sorting results or content settings).

We carefully protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All data is password-protected. The online store carefully monitors the security of your personal information and respects your decisions for its intended use. In no case will user information be disclosed to third parties. User’s address and phone number for the purpose of delivery are submitted to the delivery service provider. Information on the subscription to our newsletter can be found on the form for ordering goods in the online shopping cart and on the webpages of the online shop.


The online shop reserves its right to refuse an order that cannot be carried out under the specified conditions and according to information at its disposal. In this case, if the customer has already paid the invoice, the entire purchase price, including shipping costs, will be returned to the customer’s bank account on the following business day.

The buyer has the right to notify the provider in writing of a cancellation of the contract within 14 days after receiving the product, without having to state a reason for his decision. The buyer is obliged to submit his decision in writing to the company’s address Lanamed d.o.o, Ulica slovenske osamosvojitve 2, 2000 Maribor or by email to In case of a cancellation of the contract, the buyer is obliged to return the received products to the provider within thirty (30) days after the notification.

Similarly, also a direct return of the goods within fourteen (14) days after the receipt of goods will be considered a cancellation of the contract, without any prior notification required.

The returned products must be unused, undamaged, in its original packaging and unchanged. The customer covers the costs of returning the goods. The customer returns the goods to the following address: Lanamed d.o.o, ulica slovenske osamosvojitve 2, 2000 Maribor. The provider returns the entire purchase price to the customer within fifteen (15) days after the receipt of the products to the customer’s current account interest-free, whereby the customer must submit the information required.


The provider complies with the applicable consumer protection laws. The provider is obliged to set up an effective system for handling complaints and to appoint a person whom the customer can contact in case of problems by phone or email.

The provider responds to customer’s complaints as soon as possible and within the scope of its legal obligations by email or telephone. Depending on the nature of the complaint, the provider informs the customer how long the complaint procedure will last and keeps him informed of the progress of the complaint.

The provider endeavors to settle all disputes by mutual agreement. In case of disputes arising from contracts concluded under these Terms and Conditions, the competent court shall be the local court of the provider, unless the parties agree otherwise.


A complaint due to a product defect can be made by the purchaser for all products, with or without warranty.

The buyer can submit a complaint due to a product defect within 2 months after discovering the defect. 

The buyer has the following options: elimination of the defect, return of the amount paid in proportion to the defect, replacement of the goods or return of the total amount paid.

For exercising this right, the purchaser must describe the defect in the complaint submitted to the provider and allow the provider to inspect the product. If a defect is evident, the provider shall comply with the buyer's request as soon as possible but not later than within 8 days.

If you have a complaint due to a product defect, please contact us at:

Product defects are:

1. The product does not have the characteristics required for normal use
2. The product does not have the properties required for a particular use for which the buyer has purchased it and the seller should be aware of this fact
3. The product does not have the properties or qualities that were expressed, implied or prescribed
4. The seller has handed over a product that does not match the sample or the model, unless the sample or model was only showed informatively


All products have a one-year warranty, unless stated otherwise on the invoice. The warranty is valid in accordance with the instructions on the warranty card and upon presentation of the invoice. The warranty period is stated on the warranty card or on the invoice. Warranty information can also be found on the product presentation page. If there is no warranty information, the product has a one-year warranty.

If there is no manufacturer's warranty for the product, Lanamed d.o.o. is responsible for all activities related to the warranty. If the product is in a condition where repair is not economically viable, the product will be replaced by another identical product.
If the product has a manufacturer's warranty, the manufacturer will perform all the warranty related activities.

Damaged products must be sent to an authorized repairer within 45 days after receiving the products. If the repairer does not repair the products within the legal deadline, the customer shall receive a new undamaged product.

The period of 45 days begins when the goods are received by the repairer or the seller. For any questions regarding complaints, please contact us at

If the product for which the guarantee was issued does not function properly or does not have the features listed in the warranty card or in the advertisement, the customer can first demand the elimination of defects. If the defects are not eliminated within the 45-day period, the customer has the right to receive a new equal product.
If the manufacturer does not repair or replace the product within 45 days, the buyer may terminate the contract or request a reduction of the purchase price.


Packing and shipping costs for Slovenia are € 3.50, regardless of the amount of the order or the weight of the product, except for products for which shipping costs are expressly stated. The costs for the delivery of goods abroad shall be agreed upon in advance by email to:

In case of returning a product, shipping costs shall be covered by the customer.
In case of delivery of wrong products, the reimbursement costs shall be covered by

Delivery services are performed by Pošta Slovenije. Orders received by 2:00 p.m. will be dispatched on the same day. Delivery times depend on the destination. 


Our online shop accepts the following payment methods:

-Cash on delivery (only for Slovenia)
-Cash on personal pickup (only for Slovenia)
-PayPal or credit card through the PayPal online system
-Credit card (there is an additional charge for this method of payment) - (MasterCard, Visa, Maestro in American Express)
-Prepayment (The customer transfers the invoiced amount within 3 days after the conclusion of the contract to the bank account of the company Lanamed d.o.o. The dispatch takes place after the payment is received)

The delivered goods remain the property of Lanamed d.o.o until full payment.


We store and use personal information of the users of the online shop in accordance with the Data Protection Act.

We keep all personal information confidential and we do not disclose it to third parties without a prior written consent by the customer. By signing a purchase agreement, you agree to us saving and using your information for archival, statistical and direct marketing purposes. You have the right to revoke a consent once given to us at any time. As a result, we will not continue to process your data in the future. The revocation of your consent does not affect the legality of the processing carried out based on your consent prior to the revocation.

We try to keep our website accurate and up to date. However, any criminal and civil liability for substantial and legal errors of the website’s content is completely excluded. We are not responsible for any direct or indirect damage or inconvenience that may be caused by the user due to the use of incorrect or false information on this website.

We reserve our right to change any information contained on this site at any time without notice. The content published on this website does not have the character of an official document.
We are also not liable for any damage resulting from technical difficulties, lack of access to the website or inability to use the information on the website.

On this website, you can also find links to other websites. We assume no responsibility for the content, format and updating of these websites and their terms for website visitors.

All texts, images, graphics, animations and other documents contained on the website are protected by copyright or other forms of intellectual property in a legally permissible context. The content of the website may not be copied, distributed, altered or otherwise reproduced, unless a prior written permission has been obtained.


The provider makes every effort to ensure that the information published on the website is accurate and up to date. Nevertheless, characteristics of products, delivery times or prices may change rapidly and the provider sometimes cannot correct the information on the website in time. In this case, the customer is informed about the changes and can withdraw from the order or replace the ordered goods.

All photos are symbolic and do not guarantee any characteristics of the product.


/ In case of distance contracts, the consumer may within 14 days after the receipt of the goods, notify the company of the withdrawal from the contract without having to indicate any reasons for his decision. The consumer must return the goods within 14 days of the announced intention to withdraw. The only costs for the consumer regarding the cancellation are the direct costs of returning the goods. Tell us about the intended return by contacting us at

You can notify us of a withdrawal using the Return Form or by giving a clear statement where you clearly state that you wish to withdraw from the contract. A notification of a withdrawal shall be considered as timely if it is sent within the specified withdrawal period. The burden of proof in connection with the withdrawal lies with the consumer.
Please note the following: Washed, damaged, or used goods will not be taken back.
The Return Form can be found here.

/ If you withdraw from the contract, we will return to you all the payments received based on this contract, using the same method of payment, except if the customer explicitly asks for a different method of payment if in this case the customer does not have any additional costs, within 14 days after receiving the customer’s notification of withdrawal. The customer covers the immediate costs of returning the goods.

We may refuse repayment until we receive the returned goods or until you provide proof that you have returned the goods, whichever is earlier.

Newsletter and Consent for the newsletter

At, we comply with the principles of transparency and we carefully handle personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.
All information on individual consents can be found below.
By completing the registration form for receiving the newsletter on current trends and news, the user agrees to the transfer of data in accordance with the Personal Data Act. In this case, this data includes the email and IP addresses. At the log-in, the user has the option to agree with the use of personal data for the following purposes:

[1] (OBLIGATORY) The consent for receiving the newsletter on current trends and other news is valid until cancelled, and it includes:

  • Use of data to periodically send newsletters
  • Use of data for the occasional sending of other content, e.g. news on events, export, store and process data in use by the automatic marketing tool that allows us to send these messages
  • Data processing and anonymization (so that it cannot be assigned to a specific person) by exporting, storing, and processing in automatic marketing tools, which continuously monitor your activities on the website. We can contact you in connection with your activities on the website and perform aggregated and anonymous analyzes of the use of the website
  • All personal data is used solely for providing our services, for anonymous analysis and for the optimization of our business, and is not available to the public, unless the user expressly permits this with a special consent


You have the right to revoke a consent once given to us at any time. As a result, we will not continue to process your data in the future. The revocation of your consent does not affect the legality of the processing carried out based on the consent prior to the revocation.
The can revoke your consent by writing to at any time, specifying which consent you wish to revoke.

Additional rights:

  • The right to familiarize yourself with your personal information;
  • The right to correct or supplement personal data;
  • The right to delete personal data;
  • The right to limit data processing;
  • The right to transfer data to another operator.
  • The right of objection – your personal data will no longer be used for any processing
  • The right to appeal against the personal data manager at the supervisory body of the company, if you believe that processing of your personal data is violating the General Data Protection Regulation.


Upon signing the consent, the user is informed that all the above-mentioned rights in connection with personal data can be exercised by writing an email to the manager to the address

It is also pointed out that for the sake of reliable identification for exercising the rights in connection with personal data, the manager may request additional information from the user of the website, and he can only refuse to take action if he can prove that there are no reliable information for the identification of the user.

zapri Na spletnih straneh uporabljamo piškotke z namenom zagotavljanja
spletne storitve, oglasnih sistemov in funkcionalnosti, ki jih brez njih ne bi mogli

Z nadaljnjo uporabo spletnih mest soglašate z uporabo piškotkov.
Če piškotkov ne želite, jih lahko onemogočite v nastavitvah.